It looks like a fun interview! Here are some interesting points I picked up:
1. **Sheraton‘s challenges**: The hotel faced difficulties during the pandemic, including closure for a month and turning into a quarantine hotel. They had to let go of temporary employees but kept their regular staff.
2. **Employee motivation**: The GM shared how they fostered a sense of unity among staff by having them help each other in different departments. This helped build a stronger team and morale.
3. **Guests’ concerns**: Sheraton’s guests were understanding about the pandemic-related restrictions, but some found it difficult to adjust to the new norms (e.g., curfews and limited dining options).
4. **Future plans**: The GM is preparing for another year of challenges due to the ongoing pandemic. They’re focusing on retaining staff and investing in their well-being.
5. **Personal life**: The GM mentioned her supportive husband, who helped her with childcare while she pursued a career in hospitality.
6. **Industry quirks**: She shared a tongue-in-cheek quote about working in an industry that’s always “on” (24/7), even when others have time off.
Overall, it seems like the interview was light-hearted and enjoyable, giving readers a glimpse into the world of hotel management and the challenges faced by hospitality professionals during the pandemic.