**Holiday Stress: A Hard Time for Retail Workers**
The holiday season is supposed to be a time of joy and celebration. But for millions of people working in retail stores, call centers, and airports, it can be a grueling and stressful period.
Workers are often met with rude behavior from frazzled shoppers, irate customers, and travelers who are unhappy about flight delays or cancellations. They have to deal with the constant sound of Christmas music while trying to stay calm and composed.
**A Message from Retail Workers**
Retail workers are pleading for people’s patience and understanding during this busy time of year. Kathryn Harper, a bookseller at McNally Jackson in New York, said that simple pleasantries like “please” and “thank you” can go a long way in making their job easier.
Cynthia Russo, who has worked at Bloomingdale’s in Manhattan for nearly two decades, tries to “kill them with kindness,” but also takes a firm stand against verbal abuse. Her favorite phrase is “Let’s start over.”
**Strategies for Dealing with Difficult People**
Dealing with difficult customers or travelers can be tough, but there are some strategies that can help. Taking a break and stepping away from the situation can give workers time to reset emotionally.
Exercise, even if it’s just power walking around the store, can also help reduce stress. Nicole Ray, an airport worker at Phoenix Sky Harbor International Airport, tries to fit in a short walk between helping passengers.
**Remember, It’s Not Personal**
When dealing with irrational customers or travelers, it’s essential to remember that their behavior is not a reflection of you. Staying calm and responding in a pleasant way can help de-escalate the situation.
Justin Robbins, founder of Metric Sherpa, recommends saying something like “I’m here to help you resolve this” or “Let’s keep this conversation respectful.”